Return & Refund Policy
You shouldn’t have to worry about your shirt falling apart or your sunglasses breaking while you’re at the beach, which is why we try to ensure that you’re getting the highest quality outdoor gear and accessories available. We want you to love your Calcutta products, but if you’re dissatisfied for any reason, we want to make it right.
If you’re unhappy with your purchase, please take the following steps:
- Contact us via email (firstname.lastname@example.org) within 30 days of delivery to return your item(s). Please include your Order ID and reason for your return in the email for documentation purposes
- During the returns period, we will respond with authorization and instructions for returning your item(s)
- All returned merchandise must be returned in its original packaging and be unused or unworn. You will be responsible for the cost of shipping your return back to us.
- Your refund will be credited back to the original method of payment in the amount of your original purchase price minus any shipping cost you paid. Note that all original and return shipping costs are non-refundable unless the original shipment was sent to you incorrectly.
If you run into any problems, feel free to call us at 888.313.0130
While we try to ensure that your product comes in mint condition, damages do happen. If you receive a damaged item(s), please take the following steps:
- Contact us via email within 24 hours of delivery to claim it as damaged
- To make sure you are eligible for a replacement, please take pictures of the damage and attach them to your initial email. This will help us file the investigation immediately
- Be sure to retain all original packaging and materials, which includes the shipment box, packing materials, product manual and tags
Depending on the nature of the damages, we will either email you a shipping label to return the product or the shipping service may deem a pick-up inspection necessary. In the latter case, we will provide instructions to prepare for the shipping company pick-up and return to sender.
We test our products to ensure that you’re getting the highest quality outdoor products out there, but mistakes do occasionally happen. If you discover that your product(s) is defective, please reach out to us within 30 days of delivery.
For confirmed defective items, we will email a return shipping label to send the product(s) back.
- We don’t offer exchanges for other items or different variations of the same item. However, if you opt to replace the same item(s), we will replace the item(s) per available stock upon receipt of your return
- If you’d rather a full refund, we will issue the full refund upon receipt and verification of your return. Please note that you’ll need to ship all original parts and packaging