Calcutta Outdoors FAQs

Calcutta Outdoors Customer Service

What are your Customer Support hours?
Customer Service Representatives are available Monday – Friday 9:00am to 5:00pm ET. Unavailable during US Holidays and Weekends.

I would like to talk to someone, do you have a phone number I can call?
Yes, for Star Rods call 800-221-0733, for all other Calcutta Outdoor Brands call 800-871-3200

Calcutta Outdoors Website Order Questions

How long will it take to process my refund?
Typically refund requests will be reflected on your account in 7-10 business days.

What is your returns process and how can I get a return authorization?
Please visit our Returns Page

Do you offer a gift option at checkout?
No, at this time we do not offer a gift option at checkout.

Shipping Information

Where  can I find information on shipping?
Visit our Shipping Information Page 

Do you offer expedited shipping?
No, we do not offer any other type of shipping than Ground.

How long will this take my order to get to me?
Shipping varies by location. Most orders will arrive within 4-5 business days.

What company do you ship with?
FedEx Ground

Are you able to overnight an order?
No, at this time we do not offer an overnight shipping option.

Warranty Information

Does my item come with a warranty?
Most Calcutta Outdoors’ items are backed by a one-year limited warranty period against manufacturer defects, unless specifically specified.

How can I submit a warranty claim for my product?
For Star Rods, complete the Star Rods Warranty Claim Form for Other Calcutta Outdoors Products complete the Calcutta Outdoors Warranty Claim Form

Beach Carts

What size cooler will fit in the Sea Striker Beach Carts?
Coolers 35L and up work the best in our beach carts, the smaller coolers tend to move around unless tightly secured.

Some parts on my Beach Cart broke, can I get replacement parts?
Yes, replacement parts are available, please complete the Contact Us Form to acquire any of the following parts: Wheels, Handle, Hardware Kit and Rod Holders.

Coolers

What can I do to improve ice retention in my cooler?
Visit any of our Cooler Product Pages to learn how to maximize cooler retention also check out the Video Here

What is the Cooler Warranty?
Hard-Sided Renegade Coolers have a five-year warranty from original date of purchase, non-transferable.
Soft-Sided Coolers have a one-year warranty from original date of purchase, non-transferable.

Some parts on my cooler broke, can I get replacement parts?
Yes, replacement parts are available, please complete the Contact Us Form to acquire any of the following parts: Cooler Latches, Drain Plugs or Cooler Feet

My Renegade Hydrate 5-Gallon Water Jug spigot broke, can I get a replacement part?
Yes replacement parts are available, please complete the Contact Us Form to acquire the Water Jug Spigot

My Renegade Soft-sided Cooler zipper is sticky, what can I do to fix it?
We suggest using a light 4-in-1 lubricant to keep the zipper moving.

Becoming an Authorized Dealer

How do I become an Authorized Calcutta Outdoors Dealer?
To be considered for authorization as a dealer you must have a brick and mortar store location. Please, complete the Contact Us Form and a Sales Representative will contact you.

How do I become an Authorized Star Rods Dealer?

To be considered for authorization as a dealer you must have a brick and mortar store location. Please, complete the Contact Us Form and a Sales Representative will contact you.

 

 

 

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