FAQs

What are your Customer Support hours?
Customer Service Representatives are available Monday – Friday 9:00am to 5:00pm ET. Unavailable during US Holidays and Weekends.

I would like to talk to someone, do you have a phone number I can call?
Yes, 252-499-9440

Website Order Questions

How long will it take to process my refund?
Typically refund requests will be reflected on your account in 7-10 business days.

What is your returns process and how can I get a return authorization?
Please visit our Returns Page

Do you offer a gift option at checkout?
No, at this time we do not offer a gift option at checkout.

Shipping Information

Where  can I find information on shipping?
Visit our Shipping Information Page 

Do you offer expedited shipping?
No, we do not offer any other type of shipping than Ground.

How long will this take my order to get to me?
Shipping varies by location. Most orders will arrive within 4-5 business days. We do not ship on major US holidays.

What company do you ship with?
USPS or UPS

Are you able to overnight an order?
No, at this time we do not offer an overnight shipping option.

Warranty Information

Does my item come with a warranty?
Most items are backed by a one-year limited warranty period against manufacturer defects, unless specifically specified.

How can I submit a warranty claim for my product?
Please, complete the Calcutta Warranty Claim Form

Becoming an Authorized Dealer

How do I become an Authorized Calcutta Dealer?
To be considered for authorization as a dealer you must have a brick and mortar store location. Please, complete the Contact Us Form and a Sales Representative will contact you.

BEWARE OF FRAUDULENT ADS AND FAKE PRODUCT WEBSITE SCAMS

Open Water Brands does not have the ability to control the fraudulent websites, ads or counterfeit products on the marketplace. You are solely responsible for your interactions with these fraudulent companies and any of the counterfeit products you purchase from them. We will not be liable for any reimbursement or replacement of these counterfeit products. Please beware of these scams.

Here are some examples of fraudulent websites, ads and scams:

- Do Not Purchase From These Sites or Links Below-

https://www.seastrikerus.com , https://www.outdoorsshops.com/, https://theseastriker.com/, www.thekunnan.com