Shipping Information
Shipping Policy
- FEDEX is our primary shipping provider, offering standard GROUND delivery options only. At this time, we do not offer expedited shipping options.
- Shipping is available throughout the contiguous United States (does not include Alaska & Hawaii).
- Shipping is NOT available internationally (including Canada & Mexico)
- Free shipping on orders of $99 or more. $99 minimum order requirement applies to the order total after coupons have been applied and prior to taxes and shipping are applied.
- Taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
Shipping to PO Boxes
- We DO NOT currently ship to PO Boxes
- Orders with a PO Box as the delivery address, the order will automatically be cancelled
Tracking Information
- To view shipment tracking information, please log into your Calcutta Outdoors account
- Visit: MY ACCOUNT > MY ORDERS
- Choose order, click on tracking number that will link directly to the Fed Ex tracking portal.
Delivery Mishaps
- When Shipping Provider states order has been delivered and provides confirmation, we will only be able to re-send the product(s) ordered.
- Refunds will not be processed for any packages where the shipping provider can provide confirmation/proof of delivery.
Damage Caused by Shipment
- While we try to ensure that your product comes in mint condition, damages do happen from time to time. If you receive a damaged item(s), please take the following steps:
- Contact us via email (info@calcuttaoutdoors.com) within 24 hours of delivery to claim it as damaged and include the following information for eligibility of a replacement:
- Order Number
- Product Information
- Description of Damage
- Pictures of Damage
- Retain all original packaging and materials, which includes: shipment box, packing materials, product manual and tags.
- Depending on the nature of the damages, a shipping label will be emailed to return the product, or the shipping provider may deem a pick-up inspection is necessary. If a pick-up inspection is required, instructions will be provided.