You shouldn’t have to worry about your gear not working properly, which is why we try to ensure that you’re getting the highest quality outdoor gear and accessories available. We want you to love your Calcutta Outdoors products, but if you’re dissatisfied for any reason, we want to make it right. If you’re unhappy with your purchase, please take the following steps:
- Contact us via email (firstname.lastname@example.org) within 30 days of delivery to return your item(s). Please include your Order ID and reason for your return in the email for documentation purposes
- During the returns period, we will respond with authorization and instructions for returning your item(s)
- All returned merchandise must be returned in its original packaging and be unused
- Warranties on all Calcutta products are non-transferrable and only applicable to the original purchaser with proof of purchase from an authorized retailer.
- Your refund will be credited back to the original method of payment in the amount of your original purchase price. A refund takes up to 10 business days.
If you run into any problems, feel free to call us at 800-871-3200 Damaged Items While we try to ensure that your product comes in mint condition, damages do happen. If you receive a damaged item(s), please take the following steps:
- Contact us via email within 24 hours of delivery to claim it as damaged
- To make sure you are eligible for a replacement, please take pictures of the damage and attach them to your initial email. This will help us file the investigation immediately
- Be sure to retain all original packaging and materials, which includes the shipment box, packing materials, product manual and tags
Depending on the nature of the damages, we will either email you a shipping label to return the product or the shipping service may deem a pick-up inspection necessary. In the latter case, we will provide instructions to prepare for the shipping company pick-up and return to sender.
Defective Items: We test our products to ensure that you’re getting the highest quality outdoor products out there, but mistakes do occasionally happen. If you discover that your product(s) is defective, please reach out to us within 30 days of delivery. For confirmed defective items, we will email a return shipping label to send the product(s) back.
- We don’t offer exchanges for other items or different variations of the same item. However, if you opt to replace the same item(s), we will replace the item(s) per available stock upon receipt of your return.
- If you’d rather a full refund, we will issue the full refund upon receipt and verification of your return. After issue, a refund takes up to 10 business days to be credited back. Please note that you’ll need to ship all original parts and packaging.
Warranty Warranties on all Calcutta Outdoors products are non-transferrable and only applicable to the original purchaser with proof of purchase from an authorized retailer.
- Free same day shipping on your order of $50 or more to the contiguous United States (48 states).
- Same day shipping applies to orders processed by noon ET, Mon - Fri excluding holidays
- Valid for standard ground delivery only.
- Not valid in combination with other offers or for use on prior purchases.
- $50 minimum order requirement applies to the order total before taxes and shipping.
Additional Shipping Information
- Domestic items ship within 24 hrs of payment
- FEDEX tracking included
- For your safety we do not ship to PO Box Addresses
- Shipments may incur taxes upon delivery
- Taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
Shipping to PO Boxes
- We do not currently ship to PO Boxes. If you place an order with a PO Box as the delivery address, your order will automatically be cancelled and refunded.
Calculating Your Shipping Cost
- Shipping rates for your order will be calculated upon checkout.